Acordis International Corp is proud to offer outstanding support to customers. We realize that it is essential that our customers understand the established standards within the industry, related to the terms & conditions of any sale. Purchasing computers, software, peripherals, as well as any other electronic goods is subjected to some manufacturer restrictions that might differ from any other products you purchase.

The products which Acordis International Corp sells are subjected to the warranty provided by manufacturer and it is also the foremost place where you should seek assistance regarding any difficulties that you might experience with your purchase. Kindly get in touch with the manufacturer when seeking any information regarding warranties provided by the manufacturer.

Mostly a warranty of one year is offered on the purchase of new equipments by most manufacturers. You can anytime call the manufacturers in order to receive the warranty service, within this warranty period. Your problem will be attempted to be solved by the manufacturer via phone.

Apple Computer Products – The Apple Products you buy cannot be returned. A warranty of one year is offered by Apple Computer on all its new equipments. You can call Apple for receiving warranty service within this warranty period. Your problem will be attempted to be solved by Apple via phone. In case the problem cannot be solved by them, then either you will be directed to a service centre of Apple near you or a replacement will be dispatched through Airborne Express. When you require warranty service for Apple equipments, then calling the number 800 is considered the most ideal way in most of the cases.

Custom Configurations & Leased Printer/Copiers – Refunds and returns are not allowed for equipments on lease, such as printers, copiers or any items which have been ordered especially for you, as well as for system’s customer configurations which are unusual.

OTHER PRODUCTS – NON-RETURNABLE – Product returns are not allowed according to the restrictions and policies of several manufacturers. The manufacturer’s products mentioned here, not including all, cannot be returned – 3com, Cisco, IBM, Compaq, Intel, Toshiba, Adobe, HP, Lenovo, Sony, Polycom and Quark. Many other manufacturers might also be applicable to the list mentioned here, so kindly give us a call to get latest information. To know more about replacement or return of the products provided by these brands in accordance with their respective warranties and/or guarantees, you are required to directly get in touch with the manufacturer.

Money back guarantee offered by manufacturers on some items – on some items you can avail money back guarantee provided by many manufacturers (MBG). In such cases, product returns will not be accepted by Acordis International Corp. You are required to directly contact the product manufacturer with regards to returning a product and any policies regarding this.

Items with a money back guarantee from the manufacturer. Some items offer a Money Back Guarantee from the manufacturer (a “MBG”). In those instances, Acordis International Corp will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return.

SOFTWARE –

Opened software cannot be returned. Even unopened software cannot be returned after three days of receiving the product. All sales involving licensing are final. Actual shipping charges cannot be refunded. Customer is responsible for the shipping charges applicable on returning the software.

Damaged Shipments –

In case you receive damaged products through shipment – in case you notice a visible damage and/or tampering on the product box you receive, then you can refuse the shipment. In case you accept the shipment, then make sure to note down the damages on delivery record of the carrier according to the policy of carrier, keep the merchandise saved in original packing you received it in and immediately notify Acordis International Corp so that an inspection of the carrier can be arranged, along with picking up the damaged product. In case of concealed damage of any kind you must report it in 3 days. Failure to do this, any damage’s claim will be overridden by return policy and the product you have purchased will come under the current restrictions levied by the manufacturer.

Non-Defective Product returns – Non-defective items can be returned (subject to the return policy of the manufacturer) to Acordis International Corp for exchange or credit within ten days of the invoice. A restocking fee of 15% will be applicable. Shipping charges cannot be refunded. It is essential for the products to be unopened and in their original condition for return, along with return authorization to be received from Acordis International Corp.

Order Discrepancies – Any discrepancies of order, such as missing components/items, short or mis-shipments, should be reported to Acordis International Corp in 3 days’ time after receiving the shipment.

NON-RETURNABLE ITEMS – Custom built system configurations, open box product and speciality orders.

Procedure for returning products Obtain a Return Authorization – Prior to returning product to Acordis International Corp, kindly call at 954-620-0072 to contact Customer Service Department within ten days of purchase to receive a Return Authorization number. If your request is in accordance with the applicable return criteria, then a RA number will be issued and sent to you by the Returns Department, along with instructions about the next process. Kindly note, accepting product returns is not possible without RA number, irrespective of their type. Customers are given five days, after receiving the RA number, for returning the product.

Original shipping charges cannot be refunded. Customer is responsible for any shipping charges applicable on products while returning them. It is suggested to use a carrier option which is traceable, to insure the return shipment, in the instance of any damage or loss.

Processing/Restocking fees –

A restocking fee of minimum 20% will be applicable on every refused order. Additional charges for shipping will also be applicable on refused orders for covering the expenses of product return to Acordis International Corp. Returned products will be subjected to a 20% processing/restocking fee.

Right of Offset – In case any amount is due Acordis International Corp has the right for setting off and applying any amounts which are otherwise owed by Acordis International Corp to the purchaser, without any prior notice, to the amounts owed by purchaser to Acordis International Corp, in every case.

Availability and Prices – Due to the dynamic aspect of industry, availability and prices are, without any notice, subject to modification. Any price adjustments, caused due to the price changes by manufacturer after the original sale date, will not be issued by Acordis International Corp. It is our ultimate aim to deliver up-to-date and the most accurate information, however errors are unavoidable and Acordis International Corp reserves the right for making changes without any notice. We base anticipated product delivery dates on the basis of information provided by vendor and these are subject to modification.

Technical, Photographic and Typographic errors

It is our aim to attain 100% accuracy; however inaccuracies and errors occur occasionally. In case you notice an inaccuracy or error, then kindly inform us and allow us to correct the same. Depicted packaging and products might differ from the available stock while shipping. Acordis International Corp reserves the right for substituting equivalent items. In case of any error and a particular product gets listed at unreasonable price, Acordis International Corp can, at will, cancel or refuse the order which is placed at an incorrect price. In case of an order is confirmed, as well as charged to the credit card at an incorrect price, then Acordis International Corp has the right for issuing a credit immediately according to the amount of incorrect price.